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Jan 09
E&O Website Review Service - 5% Premium Credit

​Get Credit Where Credit is Due!

To get started on this process, click on the form below and complete the short series of questions and one of our Agency Opportunities Team Members will reach out to you!


E&O Website Review

Agency Website Review

Agency website, social media and digital marketing content is often used as evidence in E&O claims. With one in seven agents reporting a potential E&O claim every year, paying attention to how you portray your agency online is critical. The Agency Opportunities E&O Website Review provides an outside perspective and evaluation of your agency's website and social media presence.  

Your agency can save up to five percent on your SwissRe/Westport E&O policy for up to four years for only $750.

How it Works - Get Started Today!

1. Agency completes the online form to begin the process - CLICK HERE FOR ONLINE FORM

2. Agency Opportunities Team Member responds with a process overview and a short questionnaire to be completed by the agency

3. Agency Opportunities Team completes a thorough review of the agency website and social media channels

4. A virtual meeting is scheduled to discuss the review findings and recommended updates to the website and social media channels reviewed

5. Findings and recommended changes are sent to the agency

6. Agency makes recommended changes and reports back to the Agency Opportunities Team (NOTE: This must be completed outside 30 days prior to E&O renewal date)

7. Agency Opportunities Team confirms completed changes

8. Agency Opportunities Team submits the initial review findings and confirmation of completed changes to the SwissRe/Westport underwriting team for credit eligibility


Still have questions? We're here to help!

Contact us at agencyopps@BIGiOK.com

Jan 09
E&O Agency Self-Assessment Toolkit

Courtesy of our friends at the Independent Insurance Agents and Brokers of America

Thanks to the efforts of our national association to provide its members with excellent resources, we're thrilled to pass along these outstanding tools to help assess your agency's exposure to potential E&O loss and focus on the management of that risk.

E&O Agency Self-Assessment Worksheets available for your use are:

  • Cancellation and Non-Renewal
  • Certificates
  • Claims
  • Marketing and Selling
  • New Business
  • Policy Audit
  • Policy Changes
  • Renewals
  • Surplus Lines and Non-Standard Markets
  • Technology​

E&O Self-Assessment Toolkit


Looking for something like this and don't see it? We're here to help! 

Contact us at agencyopps@BIGiOK.com


Jan 09
E&O Operational Improvement Reviews

Get Credit Where Credit is Due!

To get started on this process, click on the form below and complete the short series of questions and one of our Agency Opportunities Team Member will reach out to you!

E&O Audit

Agency E&O Operational Improvement Review - Audit 

With one in seven agents reporting a potential E&O claim every year, paying attention to how your organization functions both in policy and practice is critical to managing your exposure to the threat of or an actual loss due to the error or omission, as well as anything that could inadvertently increase the standard of care expected by our industry for its consumers. The Agency Opportunities E&O Audit Process is called the Operational Improvement Review as created by Swiss Re Corporate Solutions. This review provides an outside perspective and evaluation.

Your agency can save up to ten percent on your SwissRe/Westport E&O policy for up to five years!  

Areas included in this review (to be eligible for SwissRe/Westport premium credit):

  • General Review
  • Marketing/Advertising/Prospecting Processes
  • Quoting/Proposal/Binding Processes
  • Risk Assessment/Application/Submission Processes
  • Disaster Plan and Preparedness
  • Policyholder Servicing Processes
    • Policy Review and Delivery
    • Policy Change
    • Claims Handling
    • Renewal
    • Cancellation
    • Non-Renewal
    • Reinstatement
    • Certificates of Insurance
    • Evidence of Property Insurance
    • Proposal Forms/Disclaimers
    • Coverage Checklists
    • Standard Client/Prospect Communication Content
Additional areas of review that can be included (not a part of SwissRe/Westport premium credit eligibility):

  • Agency Management System and General Technology: Productivity and Effectiveness
  • Organizational Standards Documentation
  • Performance-Based Compensation Programs
  • General Agency Financial Health and Stability
  • Human Resource Management and Professional Development Programs
  • Agency Business Plan and Execution
  • Employee Engagement - Staff Culture
  • Staff Stratification Effectiveness
  • Sales Management Program Effectiveness
  • Client Service Standards and Retention Programs
  • Agency Sales and Marketing Effectiveness
  • Agency Perpetuation Plan and Execution
  • Non-P&C Department/Division
How it Works - Get Started Today!

1. Agency completes the online form to begin the process - CLICK HERE FOR ONLINE FORM
2. Agency Opportunities Team Member responds with a process overview, a questionnaire and a list of supportive materials to be completed, curated and provided by the agency
3. Agency Opportunities Team completes a thorough review of agency materials provided and schedules either a series of virtual or on-site meetings to complete the review
4. A virtual meeting if scheduled to discuss the review findings and recommended updates to agency's policy and practice
5. Findings and recommendations are sent to the agency
6. Agency makes recommended changes and reports back to the Agency Opportunities Team (NOTE: This must be completed outside 30 days prior to E&O renewal date)
7. Agency Opportunities Team confirms completion of the recommendations
8. Agency Opportunities Team submits the initial review findings and confirmation of the agency's completed recommendations to the SwissRe/Westport underwriting team for credit eligibility

Still have questions? We're here to help!

Contact us at agencyopps@BIGiOK.com


Jan 05
2023 TRUSTED CHOICE® MARKETING REIMBURSEMENT PROGRAM (MRP)​

GUIDELINES

Trusted Choice will reimburse a portion of expenses incurred in 2023 by Big “I" members for co-branding advertising and marketing materials or making certain digital improvements for your agency.

Reimbursement Allotment

All agencies are eligible for up to a $1000 reimbursement for co-branded marketing and certain digital improvements. This is a 50% match base on one allotment per member agency (limited to one location.)

 

WAYS TO QUALIFY

  • Co-branding: Use of the Trusted Choice logo on consumer facing advertising. For access to pre-produced advertising materials visit our Marketing Campaigns that can be customized for your agency free of charge by Trusted Choice staff. There are print, digital, video and radio ads available.
    • Digital Co-branding: Use of any of the Trusted Choice customizable marketing materials or brand creative that includes the Trusted Choice logo. This includes video production and advertising costs (display ads, social media ads, YouTube etc.)
    • ​Traditional Co-branding: Certain traditional advertising options are eligible for reimbursement (billboards, radio, print, client incentives, and some sponsorships), provided they are co-branded with the Trusted Choice logo. Stationary, business cards and other office supplies are NOT eligible for reimbursement. We encourage you to seek guidance from a Trusted Choice staff member with questions regarding eligibility via trusted.choice@iiaba.net
  • Digital Improvements: Reimbursement is available for your agency to make strategic digital improvements for your agency using one of the providers listed on our vendor comparison site as "Preferred Provider" (INSERT LINK TO COMPARE SITE HERE). You can utilize the funds with multiple vendors during the year up to the limit.


GUIDING PRINCIPALS OF THE MARKETING REIMBURSEMENT PROGRAM

  • The program allows for any eligible activity involving the Trusted Choice logo in external messaging with consumer impact for members; and for an updated digital presence for members.
  • The application must provide reasonable documentation that an expense was incurred and paid.
  • All reimbursements are 50% of the amount spent to the maximum of $1000 reimbursement. To qualify for the full $1000 reimbursement, the member must provide documentation that $2000 was spent.
  • Applications for reimbursement can be made all at once, or as expenses are incurred. In no case will a member be reimbursed more than $1000.
  • The nature of the expense is reasonably correlated to the external messaging and promotes the Trusted Choice brand to consumers or qualifies for digital improvements by a preferred vendor.
  • Reimbursement for a website requires that the Trusted Choice logo be displayed on the website's home page.
  • Only expenses and invoices incurred in 2023 are eligible for reimbursement.

The MRP will not reimburse ongoing expenses like directory listing, expenses for phone-book type advertising or website hosting/maintenance outside of our preferred vendors.


IMPORTANT APPLICATION INFORMATION

To apply for reimbursement, a member must submit to Trusted Choice:

  •  A completed reimbursement form. Applications can be submitted on our website or emailed to Trusted.Choice@iiaba.net.
  • For applications requesting reimbursement for co-branding, a design proof/sample/picture of each of the materials to be reimbursed (please send in color.)
  • For applications requesting reimbursement for digital improvements, invoices or receipts showing proof of payment are required. Please include a description of the work that was done.
  • All reimbursements are paid via direct deposit only, so members will also need to submit their W9 and banking information (voided check).

Applications are considered in the order in which they are received until available MRP funds have been depleted. A submitted application is not a guarantee of reimbursement. Applications will be accepted through February 2024, however the program may close sooner at Trusted Choice's sole discretion. Please allow 8 weeks for processing.


Trusted Choice reserves the right to deny any request for reimbursement for any reason including use of the Trusted Choice logo in a manner that is not consistent with the Trusted Choice Brand Style Guide or the guidelines of the MRP. Only the Trusted Choice logo is eligible for reimbursement. If you are unsure about an item or use of the logo, want to get pre-approval of an item, or need to check if your agency is eligible for any reimbursement, please contact us at Trusted.Choice@iiaba.net or call (800) 221.7917.​




Dec 08
2021 Young Agents Conference
Dec 06
Agency Procedure Development & Audit Guide

Agencies establish agency standards, procedures and workflow in order to streamline, systematize and make their own operations more productive and effective, but also in support of their brand, which ultimately leads to profitability and achievement of revenue goals.

Agency standards should always stem from the organizational statements of vision, mission, values and purpose. These statements are expressions of who the agency is, why they're in business and how they expect their stakeholders to be treated as a result of the core organizational knowledge. 

If your agency doesn't have these key organizational statements in place, that's where you should start. Once established, then start back here to set anout to define "how you want things done" through your agency standards, procedures and workflows. 

To help you know what each of these three things are, let's define them for you briefly.

Agency Standards are the expected and acceptable level of performance in every core function of the agency's operation because performance builds the agency's brand.

Agency Standard Example:
Every account with combined annual revenues of $XXXX or above will receive an annual review outside XXX days from expiration of the lead or largest policy in the account.

Procedures define how the Agency Standards are to be achieved by defining who is responsible for accomplishing what needs to be done, in what timing and to what standard. 

Annual Review Meeting Preparation Procedure Example:
The account manager is responsible for preparing the documents necessary to complete the annual review, which should include: the account summary, any loss history from the current year, risk management reports, schedules of vehicles/equipment and any other items requested by the producer in order to prepare for the meeting. These items should be received three to five days in advance of the producer's scheduled meeting with the client.

Workflows are the actual steps necessary to complete the functional items included in the procedure. The clicks and drags in your management system, where items are stored, how they are stored, naming conventions, timing...all the things that are minutely specific to completing the procedure. The things that make up your workflows can often come from the HELP file of your agency management system (AMS), usually even location specific to where the workflow tasks occur while working in the AMS. Quite often, these HELP files are text-based and one can simply copy and paste the workflow into your agency documentation or simply always refer your staff to the HELP file for up-to-the-minute guidance on how to complete the workflow. 

Inside your workflows, your organization will still need to establish naming conventions for documents and other file documentation attachments, where specific things are to be filed, when they are to be purge/shredded and other electronic asset management, but many of the “clicks and drags" of how to accomplish the minute detail of your standards and procedures isn't quite as necessary when your AMS has a robust HELP file and all staff know to utilize it as the standard for how to efficiently operate inside it.

The Agency Procedure Development Toolkit 

is available free of charge, to our members. To access this toolkit select the box below after logging in as a member of Big I Oklahoma.  

Free Member Toolkit

Not a member yet, but would still like access to this toolkit? Select the box below to purchase this toolkit and a link to access this toolkit will be sent by return email.  

Big I OK WC Agents get a discount for this purchase! Contact your WC account manager for this discount code to apply at checkout and save!​

Buy Non-member toolkit

Dec 06
AGENCY POSITION DESCRIPTION TOOLKIT

Agencies are as different as the people inside them and often have different position expectations based on the type of agency, their organizational standards, the carrier partners they work with and the clients they serve. Your agency specific position descriptions sometimes may even need to be customized for the person who is filling that role as a result of their own unique background, industry experience and expertise. In that light, the sample position descriptions  included in this toolkit are just that, samples to be a jumping off place to begin customizing the positional expectations for each person in your organization. This should be the basis for their hire and referred back to in each formal performance review. When changes in expectations occur, this document should be updated as well and communicated to the staff member.

All documents related to the hire and management of your staff should always be reviewed and vetted by legal counsel with a specific focus and experience in employee law in your state and the states in which you operate BEFORE utilizing them with your team.

FREE - Position Description Development Worksheet

The Agency Position Description Development Toolkit contains more than 15 different documents to help you begin framing your expectations for each person's position in your organization. An example of the key positions included in this toolkit for Commercial Lines are:

  • Commercial Lines Client Service Agent/Representative
  • Commercial Lines Account Executive
  • Commercial Lines Marketer
  • Commercial Lines Producer
  • Commercial Lines Sales Manager
  • Commercial Lines Technician
Other sample position descriptions for Personal Lines, Operations and even the Agency President are included in this toolkit.


To purchase the Agency Position Description Development Toolkit, please use this BUY NOW link to be forwarded to our eCommerce site to purchase this toolkit and the link to download these files will be sent to you.


Dec 06
Agency's Social Media Policy
Dec 06
Agency Coverage Checklist Toolkit
Courtesy of our friends at the Independent Insurance Agents of Wisconsin

Thanks to the efforts of our national association to provide its members with excellent resources, we're thrilled to pass along these outstanding tools to help assess your agency's exposure to potential E&O loss and focus on the management of that risk.

Sample Coverage Checklists available for your use and adaptation are:

  • Commercial Lines Coverage Checklist
  • Commercial Lines New Business Coverage Data Sheet
  • Commercial Lines Renewal Checklist
  • Farm and Ranch Coverage Checklist
  • Life and Health Coverage Checklist
  • Personal Lines Coverage Checklist
  • Personal Lines New Business Coverage Data Sheet
  • Personal Lines Renewal Checklist

Courtesy of our friends at the Independent Insurance Agents of Wisconsin​
Dec 06
New Employee Checklist
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