The Institute’s Webinar ” The Disaster Ethics Playbook: Fairness, Fidelity, and File Defensibility “

Catastrophe events create intense pressure on insurance professionals. Clients are vulnerable, claims volumes surge, and small communication missteps can quickly become ethical or regulatory problems. This webinar introduces a practical playbook for handling those moments responsibly. Review the “disaster ethics triad” of claimant care, contract fidelity, and regulatory conduct while identifying the gray zone decisions that often create risk. Examine real catastrophe communication challenges, role boundaries between agents and adjusters, and documentation practices that protect both customers and claim files. Leave with a repeatable framework for making ethical, defensible decisions when the pressure is highest.

• Standard Webinar Price: $79.00
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