The Institute’s Webinar ” Insurance Under the Microscope: Claims, Controversy and Crisis Response “

Insurance claims no longer stay confined to the claim file. A single denial letter, inspection photo, or emotional customer post can rapidly evolve into a reputational crisis amplified by social media, news outlets, and advocacy groups. Examine how claims disputes become public narratives and what you can do to respond ethically and strategically. Using real-world examples including Hurricane Katrina and the Allstate/Sandy Traina dispute, participants will explore crisis management coverage, reputational risk, communication guardrails, and practical self-protection strategies for agencies, adjusters, brokers, and carriers. Leave with actionable tools for handling emotionally charged claims in an increasingly public environment.

• Standard Webinar Price: $64.00
• BIGiOK members get free, unlimited access to all The Institutes webinars!
  Join us and take advantage of expert-led sessions designed to grow your knowledge and advance your career.
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