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May 5th-6th, 2021
(Check back later to register) 



Our conference has been moved to an online platform! We hope you will be able to join us for this
opportunity to earn continuing education credit and hear from some phenomenal speakers!


SCHEDULE OF EVENTS                                                                                      


[ 9:00 a.m. - 10:15 a.m. CST ]  Welcoming | Jeff Burton and Chris Mosley and Keynote: "The Loyalty Loop" | Andrew Davis
How small things add up to big business. We spend a lot of time telling our clients how different we are, but conduct an online search for insurance agencies and you'll quickly find that we all sound the same. We're all "trusted, experienced and dedicated to great service." It's time we stop telling people we're different and start showing them you're different. It turns out one of the most effective ways to grow our business isn't filling a funnel with low-quality leads. Instead, treat your loyal clients as your most valuable asset. It's time to exploit your Loyalty Loop. The Loyalty Loop leverages your existing clients, email subscribers and website visitors to drive a steady stream of highly valuable, high-margin, new business. In this exhilarating, hour-long keynote address, best-selling author and marketing guru, Andrew Davis, will help you harness the power of the new consumer journey. You'll learn how to build anticipation, harness the honeymoon period and drive inspirational moments online that result in new business. Whether you're interested in increasing demand or increasing awareness for the products and services you sell, the Loyalty Loop is designed to build a powerful engine that never sleeps. You'll leave inspired to re-think the way you win over new clients and transform the way you service the customers you already own. Are you ready to embrace the Loyalty Loop?

[ 10:15 a.m. - 10:20 a.m. CST ]  BREAK

[ 10:20 a.m. - 10:50 a.m. CST ]  Industry Updates | Insurance Commissioner, Glen Mulready & Incoming IIABA Chairman, Bob Fee, CPCU

Click here for more information about Glen Mulready

[ 10:50 a.m. - 10:55 a.m. CST ]  BREAK

[ 10:55 a.m. - 12 p.m. CST ]  General Session: "Earthquake Insurance - Personal Basics" |  Kathie Cox (Approved for One Hour Earthquake CE)

Please join us as we discuss the roots and history of earthquakes along with some surprising statistics. We will then review traditional personal property policies including homeowners, dwelling fire, inland marine and auto -- definitions, exclusions and options to provide coverage. We will discuss additional areas of concern including -- loss assessment, deductibles and construction considerations.
Click here for more information about Kathie Cox


[ 10:00 a.m. - 10:30 a.m. CST ] 
LIVE Business Meeting via GoToMeeting - CLICK HERE TO ACCESS


[ 10:30 a.m. - 11:45 a.m. CST ]  General Session: "Workflow Resources for Today and Tomorrow" | Ron Berg (Approved One Hour of General CE)
This session will cover crucial workflow and technology tools to address customer needs in this distanced time. Resources that will be covered:

  • Disaster and contingency planning guides,
  • Remote work best practices and agreements,
  • How to cover agency E&O with agency-customer texting and eDelivery agreements,
  • Understanding and complying with cyber regulations to protect your agency
  • Steps to comply with ADA and accessibility requirements

Click here for more information about Ron Berg

[ 11:45 a.m. - 1:00 p.m. CST ]  LUNCH BREAK

[ 1:00 p.m. - 3:30 p.m. CST ]
  General Session: "How COVID Rocked Insurance" | Chris Boggs, CPCU, ARM, ALCM, LPCS, AAO, APA, CWCA, CRIS, AINS and Closing (Approved Two Hours of General CE)
COVID has changed America! The insurance implications of COVID are varied and broad. Nearly every type of coverage has been affected by the virus. Most notably is Business Income, but other areas have been and are being pulled into the discussion. Business and Personal Auto questions were triggered when restaurants were reduced into delivery or take out only. Commercial property coverage concerns grew out of vacancy issues. Workers' comp issues range beyond simply whether contracting COVID at work is compensable. Coverage is not the only issue; agents are facing errors and omissions exposures related to COVID that are, at best, unusual. What should the agents understand about coverage and managing the coming months? In this session, we will take a deeper look at these COVID pressing questions! 
Click here for more information about Chris Boggs