The comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA's Best Practices Council.
The web-based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention.
AIAM designation details
- The AIAM designation is conferred upon candidates who complete all 12 sections and successfully pass an open-book exam.
- Classes are offered in a convenient webinar format and cover such topics as customer service skills, negotiation skills, leadership, the psychology of customer relationships, conflict resolution, telephone skills, stress management, workflow habits, ethics, and more. Each class is self-contained and may be taken in any order. There is no time limit for completing the AIAM designation.
- All sections have been approved for CE in Oklahoma.
- There is no annual update requirement once you attain this designation.
AIAM 110 - Understanding Insurance Consumer Needs - The Communication Jungle
AIAM 120 - Customer Service Part 1
AIAM 120 - Customer Service Part 2
AIAM 210 - Mastering Time
AIAM 220 - Organization Workflow
AIAM 310 - Negotiating Conflicts
AIAM 320 - Professional Relationships in the Insurance Agency
AIAM 410 - How Not to Get in Trouble With Your Mouth (E&O)
AIAM 420 - The Write Stuff
AIAM 510 - How Ordinary People Get What They Want From the Government
AIAM 520 - Leadership is Everyone's Job
AIAM 610 - Ethics for Consumer Protection
AIAM 620 - Changing Attitudes/Creating Opportunities